TeleVantage Benefits

Today’s phone systems deliver much more than just dial tone…voice mail, auto attendant, call screening, and lots more.
Our new tools allow our clients to prioritize customer calls, voice mail messages and screen out sales people and other time wasters.

How do you know if you need an advanced phone system like this?
have your team Answer these questions... you may be surprised at what you find

Ever wonder who was calling you while you are the phone with someone else?
Do you find yourself wasting time listening to voicemail?
How much does it cost you if you don’t get back to a prospect promptly – are they off to another vendor?
Are you worried about missing a call that goes to the competition? What does the opportunity lost - cost you?
How much opportunity is lost when a voicemail gets buried 33 places down?
How do you personally manage voicemail messages? Do you transcribe every message?
Do you ever find yourself playing TAG with people when you know you NEED to have a conversation vs. trading voicemails? Is this a problem for your staff as well?

Do you set up many conference calls?
Do you have remote or home based workers
Studies have shown that most callers today end up in voicemail. What’s it worth to you if your clients and prospects could always get thru to the person or department they want to talk to?
When you are on the road do you ever worry about you email and wonder if you are missing an important communication?
Do you worry about the email & voicemail messages piling up at the office? How much more effective could you be if we could play your email back to you while you are driving?
Do you ever feel you are stuck at your desk waiting for that important call when you could be taking care of other pressing matters?

Why should you look at these new communication systems?

The shift from proprietary to open systems that transformed the computer industry is now taking place in telecommunications, giving businesses dramatically more choice and functionality in their phone systems. Voice-data convergence, or the integration of telephone and computer systems, has evolved to the point where companies can now select software-based telephone switching (PBX) systems that run on industry-standard hardware platforms.

Your Customers and Contacts

This new generation of commuicaiton system helps your customers stay out of voicemail jail and allows you to handle the inportant calls with ease. They will be delighted and surprised when they realize they can reach you quickly and effiecntly. You will be please to know that you can see right on your computer screen, who is calling and why, allowiing you to be more effiecnt with you own time.

You & Your Employees

The ability to leave the office and not miss a single call, allows for a dramatically improved lifestyle. No longer do you have to be chained to your desk. Your customers only have to call one number to reach you. (and you only need to have one voicemail location!)

You can be anywhere in the world and works as if you are part of the home office phone system.
You can now transfer a call to someone else in your organization – no more customer call backs.
Support flexible work arrangements, like home offices or office sharing
- Employees can be just as productive when they’re working at a home office?
- Employees could extend their work days by staying accessible during commutes?
- Ensure that key employees are accessible when they’re out of the office?
Call Screening helps eliminate “time wasters” calls
Road warriors can automatically return calls directly from voicemail

Cost of Ownership

Windows based managment tools eliminate the need for serivce calls to add or change a user
Place calls between facilities over the Internet, reducing your monthly phone bills
Call screening and automated attendant features can dramatically lower your labor costs

Contact Center/ Call Center

Automated call distribution capabilities that directs calls to the right agent based on a variety of different algorithms and rules that you define. These calls can be routed to agents within your office or at remote locations.

Real-time statistical reporting that lets you monitor the performance of the department as well as the individual agents.
Call monitoring function that lets you listen to your agents’ calls and coach them in real-time, allowing you to get new CSRs up to speed more quickly,
You can also record calls automatically or on demand.
Tools that make your agents more productive, like a CRM interface that automatically brings up a customer’s record when they call, and a smart dialer that dials a list of phone numbers automatically

Productivity

Improve customer service by handling every call intelligently and efficiently, 24 hours a day

Improve the productivity of your organization by reducing the time your employees spend screening and transferring phone calls and playing telephone tag
Transparently forwards calls, allowing customers to reach people on the first try
Allows remote users to transfer calls just like they were in the office
Supports cordless phones, allowing receptionists and other employees to stay accessible at all times
Use of call announce, client specific incoming call codes, and/or caller ID enable advanced call forwarding and call
Advanced call routing and routing lists enable employees to take calls in the most effective manner
TeleVantage remote user controlled call routing and personal status enable highly effective call handling while traveling using the same office number and ext. #
Eliminating phone tag and providing full phone system features?