CTSOURCE TECHNOLOGY ADDS 25% IMP

CTSource, Inc
781.639.9000
sales@ctsource.com

CTSOURCE TECHNOLOGY ADDS 25% IMPROVEMENT TO BOTTOM LINE RESULTS FOR WINSTON FLOWERS

MARBLEHEAD, MA: Mike Carpenter, President and CEO of CTSource (www.ctsource.com), a leader in server-based communications solutions, has announced that Winston Flowers is using the CTSource platform to manage its telephone-based sales-related communications. Winston Flowers is a successful business that depends on effectively managing huge volumes of incoming phone calls particularly during important times of the year. Winston’s customers want their calls answered quickly, routed correctly, and their needs met immediately, no matter what the overall call volume or time of year.

Winston Flowers of Boston (www.WinstonFlowers.com) is a third-generation florist with nine store locations and 225 employees. They increased their profits by an astounding 25 percent using the CTSource platform.

Ted Winston, CEO of Winston Flowers stated, "We had the CTSource system installed and deployed during our busiest month - December. We were pleased that it was up and running overnight with easy and fast training so that no time or service was lost. The TeleVantage system from CTSource enabled us to increase profits by 25% during our first year of use.”

Meeting the need for an effective technology to handle significantly increased and seasonal call volume in the floral business is key to survival in these competitive times. CTSource technology merges the Winston Flowers internal computer system with a software-based phone system (i.e., TeleVantage from Artisoft) to efficiently answer and route calls without increasing costs or number of employees.

The solution platform also provides Winston Flowers with the ability to build a customer data base, ensure accuracy of orders, and efficiently recognize returning customers. When the phone rings, the CTSource system instantly provides the Winston agent with a customized computer screen displaying all information relevant to the caller.

"When a call comes in to Winston-Flowers, we are able to present caller ID on the computer screen that ties into an order entry base that can connect callers quickly to the right agent," or during times of heavy call volume "will move callers of higher priority closer to the head of the queue to reach an agent sooner, " said Michael Carpenter, President of CTSource.

The need for fast and efficient service is a visionary and highly profitable advancement that is the leading trend in the floral industry.

Winston Flowers is a successful business because its executive leaders know that effective, efficient, and consistent quality customer service is the top priority. CTSource, with its solution platform features and capabilities, makes that possible.

CTSource, Inc., headquartered in Marblehead, MA, has been offering quality networking and telephone interconnect products and services since 1983. It has been a pioneer in the development, installation, and support of voice communication platforms that integrate the power of computers with enhanced telephone calling. Its solution platform, TeleVantage from Artisoft, is based on proven technologies from market leaders Intel and Microsoft. Its customers cut across a broad range of businesses; yet all are achieving significant operating and bottom line improvements from their use of the CTSource communications platform.

sales@ctsource.com

781.639.9000

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