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CTSource Press Room

Telephone Technology Brings Enhanced Service to Clients
And Increased Revenues to Law Firm

The 6 person Boston-based law firm of Bodoff & Slavitt is now able to better service its clients, along with a commensurate improvement in its bottom line. By using state-of-the-art technology to solve its telephone system challenge, this young law practice has already realized increased revenues of over $1000 per week. Bodoff & Slavitt is now poised to grow the top and bottom lines of its boutique legal practic

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Artisoft TeleVantage Wins CRM Excellence Award

TeleVantage was singled out for the significant enhancements that the phone system has made at Cameron & Roberts Insurance Agency, based in Lithonia, Georgia. The agency reaped both financial and efficiency gains with TeleVantage - saving almost $30,000 a year and increasing productivity by 20%, while also gaining control of their phone system and customizing it to meet their unique business needs. In addition, Cameron & Roberts was able to dramatically improve the level of service they are able to deliver, exemplifying their commitment to customers. "I am fully confident that TeleVantage has been the lone factor in the increased volume of business that we handle on a daily basis," noted Sean Cavin, Cameron & Roberts' Systems Administrator. "TeleVantage fits our business model, giving us the flexibility to grow and adapt while exceeding current standards of customer service."

http://biz.yahoo.com/bw/040428/285086_1.html

CTSOURCE TECHNOLOGY ADDS 25% IMPROVEMENT TO BOTTOM LINE RESULTS FOR WINSTON FLOWERS

Winston Flowers of Boston (www.WinstonFlowers.com) is a third-generation florist with nine store locations and 225 employees. They increased their profits by an astounding 25 percent using the CTSource platform.

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MASSACHUSETTS BAR ASSOCIATION AND CTSOURCE TAKE LID OFF TECH TOOLBOX FOR LAWYERS

BOSTON, MA -- The Massachusetts Bar Association has announced a new
addition to its portfolio of member benefits. Beginning in September 2003,
members of the Massachusetts Bar Association will have exclusive access to a
state-of-the-art, software-based telephone system offer from CTSource, a
Marblehead, MA voice and data communications provider. This new benefit
represents the initial offering in the association’s Legal Tech Toolbox, which will
provide members with access to technology-based legal products and services.

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IPSWICTH GROWTH

Ipswitch has grown 30% since installing TeleVantage. Each week, technical support and customer service easily handle more than 1600 calls, and the main operator fields an additional 1000 calls. “The old system couldn’t have handled the new volume of calls, and it couldn’t have done the queuing that we’re doing now with TeleVantage,” stated Ingram. “TeleVantage is a great system. I wholeheartedly support it. We’re getting our money’s worth with TeleVantage with the call volumes
we’re able to support now.”

Useful Websites And Products For Small-Firm Lawyers

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