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CTSource, Inc
781.639.9000
sales@ctsource.com

 

GREAT NEWS UPDATE!!!

Just want to congratulate the entire Utix team with special thanks to everyone involved in the design and implementation of the integrated Remote IVR and Web Activation System.

We are now running at remote activation rate of 156 Spiderman3 tickets an hour – all of which are being done on the automated systems with ZERO human interaction – which means ZERO cost to us.

Of all of the activations so far we’ve had less than 0.5% (that’s 5 out of 1,000) activations requiring any human interaction, and 90% of those have been, “I just wanted to make sure that my ticket just got activated” – there’s always going to be those people that still don’t trust that “new fangled technology”, but I can live with 5 out of 1,000.

Congratulations again to what looks to be a 100% perfect implementation of the Remote Activation Systems.

WAY TO GO TEAM!!!  I couldn’t be happier.  GREAT JOB!  Thanks for making this happen.

Mark 

Mark Pover, CPA
Chief Financial Officer
Utix Group, Inc.

Buy 10 General Mills products at Safeway and get 2 free Spiderman 3 movie "Gift" tickets distributed by UTIX, Inc  www.utix.com

CTSource developed the Telephone IVR interface on the TeleVantage platform to help UTIX Inc. "activate" the 20,000 issued tickets in conjunction with UTIX's web site

 Consumers call an 800 number, enter the ticket number and a promo code and the card is validated and activated via and can be used at over 6000 movie theaters to see Spiderman 3

* Good for two adult admissions to the movies
* Accepted at more than 6,000 theaters nationwide
* Free of restrictions or blackouts (excluding Imax® presentations and premium-priced seating)

*Movie tickets awarded instantly at checkout. Purchase must be made in one shopping visit between 4/18/07 – 4/24/07 using your Club Card. Limit (1) one pair of movie tickets per household.

BUT THERE WAS A PROBLEM

In the middle of this huge release. The electric company had to shut power off to the building fro 12 hours to replace a transformer, effectively shutting down ALL of UTIX operations.  CTSource was able to redirect the 800 number to their own facility and keep the IVR up and running in a hosted mode

Carpenter said: "It takes the power and flexibility of the Vertical TeleVantage platform to be able to respond to our customers needs this way. At one point we were activating over 100 tickets per hour without human intervention

sales@ctsource.com

781.639.9000

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